Frequently Asked Questions

We work with a wide range of materials including PLA, ABS, PETG, TPU, and resin, each suited to different applications. PLA is ideal for prototypes and display models, ABS offers greater heat and impact resistance for functional parts, and TPU is perfect for flexible components. During your consultation, our team will assess your project requirements — including strength, flexibility, finish, and end use — and recommend the most appropriate material to deliver the best results.

Turnaround time depends on the size, complexity, and quantity of your print, as well as the material and finish required. Simple, small parts can be completed within 24 to 48 hours, while larger or more intricate projects may take three to seven business days. We always provide a clear timeline estimate before work begins, and we offer expedited printing services for clients with urgent deadlines. Our team keeps you informed at every stage of production.

We accept the most widely used 3D file formats, including STL, OBJ, STEP, and 3MF. STL and OBJ are the most common formats for 3D printing. If your file requires repair or optimisation before printing, our technical team can handle that on your behalf. Clients who do not have a ready file can take advantage of our 3D Modeling service, where our designers will create a print-ready file tailored precisely to your specifications.

3D modeling is the process of creating a detailed digital three-dimensional representation of an object using specialised design software. If you have a product idea, a custom part, or a creative concept but no existing digital file, our modeling service bridges that gap. Our designers work closely with you — using sketches, reference images, or verbal descriptions — to build an accurate, print-ready model. You do not need any design experience; we handle the entire technical process for you.

We include up to two rounds of revisions in our standard 3D modeling packages to ensure the final design accurately reflects your vision. Each revision cycle involves your review of rendered previews or draft files, followed by your feedback, which our designers then incorporate. Additional revision rounds beyond the standard package are available at a transparent, agreed rate. We believe clear communication from the outset minimises the need for extensive changes and results in a faster, smoother design process.

Absolutely. Our 3D modeling service delivers versatile digital assets that extend well beyond printing. The models we produce can be used for photorealistic product renders, marketing and presentation visuals, animations, architectural walkthroughs, and engineering simulations. Whether you need a high-quality image for a pitch deck, a detailed technical model for manufacturing review, or a visual for an e-commerce listing, our team creates models that serve multiple professional purposes efficiently and accurately.

3D scanning is a non-contact technology that captures the precise shape, dimensions, and surface details of a physical object and converts them into an accurate digital model. We can scan a broad range of objects, including mechanical parts, consumer products, sculptures, architectural elements, and human body parts such as limbs or faces for custom applications. The resulting digital file can be used for reverse engineering, quality inspection, reproduction, or as the foundation for further design modifications.

Our 3D scanning equipment delivers high accuracy, capturing surface details and dimensional data to within fractions of a millimetre depending on the scanner used and the object size. For industrial and engineering applications where tight tolerances are critical, we use professional-grade scanners that produce highly precise point cloud and mesh data. Following the scan, our team processes and refines the data to ensure a clean, usable file. We are happy to discuss specific accuracy requirements with you during the project briefing.

Yes, this is one of the most valuable applications of our 3D scanning service. If you have a discontinued component, a worn or damaged part, or a legacy item with no existing digital documentation, we can scan it to create a precise digital model. From that model, we can then produce an exact replica or an improved version using our 3D printing service. This process, known as reverse engineering, saves significant time and cost compared to redesigning a part from scratch.

3DServiceskenya is a dedicated, client-focused 3D technology partner built specifically for the Kenyan and East African market. We combine professional-grade equipment with a team that is deeply committed to quality, accuracy, and your satisfaction. We offer an integrated suite of services — printing, modeling, and scanning — meaning you can manage your entire project with one trusted provider. From initial consultation through to final delivery, we prioritise clear communication, competitive pricing, and results that genuinely meet your objectives.