Privacy Policy
Last updated: March 2025
Introduction
At 3DServiceskenya, we are committed to protecting the privacy and personal information of every client and visitor who engages with our 3D printing, 3D modeling, and 3D scanning services. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us — whether through our website, in person at our Nairobi facility, or during the course of a service engagement. By using our services or submitting your information to us, you agree to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions or concerns.
Information We Collect
We collect information that is necessary to deliver our 3D printing, 3D modeling, and 3D scanning services to the highest standard. The categories of information we may collect include: Personal Identification Information such as your full name, phone number, email address, and physical or business address provided when placing an order or making an inquiry. Project and Design Files including 3D model files, CAD drawings, scan data, reference images, and any technical specifications you submit for the purpose of fulfilling your service request. Order and Transaction Information such as details of the services requested, material preferences, quantities, delivery instructions, and payment records. Communication Data including messages, emails, and correspondence exchanged between you and our team regarding your projects. Technical Data such as IP addresses, browser type, and usage data collected automatically when you visit our website, used solely to improve your browsing experience. We collect only the information that is relevant and necessary for the purpose for which it is being processed.
How We Use Your Information
3DServiceskenya uses the information we collect exclusively to serve your needs and improve the quality of our offerings. Specifically, we use your information to: Process and fulfill your 3D printing, 3D modeling, and 3D scanning orders accurately and efficiently. Communicate with you regarding project progress, order confirmations, delivery updates, and any clarifications needed to complete your request. Provide after-service support and respond to inquiries, feedback, or complaints related to your projects. Issue invoices, process payments, and maintain accurate financial records in compliance with Kenyan business regulations. Improve our service offerings, website functionality, and overall client experience based on aggregated usage trends and feedback. Send you relevant updates about new services, promotions, or capabilities at 3DServiceskenya — only where you have given your consent to receive such communications. We do not use your personal information or project files for any purpose beyond what is described in this policy without your explicit prior consent.
Information Sharing
3DServiceskenya respects the confidentiality of your personal data and project files. We do not sell, trade, rent, or otherwise disclose your information to third parties for commercial or marketing purposes. We may share your information only in the following limited circumstances: With trusted service providers and technology partners who assist us in delivering our services — such as secure cloud storage providers or payment processing platforms — all of whom are contractually obligated to protect your data and use it solely for the purpose of supporting our operations. With your explicit consent, such as when you agree to have your completed 3D printing project featured as a case study or portfolio example on our platforms. In response to lawful requests by competent Kenyan authorities where disclosure is required by applicable law or regulation. In the event of a business transfer, merger, or acquisition, your information may be transferred to the succeeding entity, subject to equivalent privacy protections. Your 3D design files and scan data are treated with the utmost confidentiality and will never be shared with competing parties or used outside the scope of your specific project.
Data Security
3DServiceskenya takes the security of your personal information and project files seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include secure encrypted storage for digital files and communications, restricted access to client data on a need-to-know basis among our team members, regular review and updating of our data protection practices to align with industry best standards, and secure handling protocols for physical materials submitted for 3D scanning services. While we strive to use commercially acceptable means to protect your information, please note that no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that may affect your information, we will notify you promptly and take immediate corrective action. We retain your personal data and project files only for as long as is necessary to fulfill the purposes outlined in this policy, after which they are securely deleted or anonymized.
Your Rights
As a valued client of 3DServiceskenya, you have rights regarding your personal information and we are committed to upholding them. You have the right to: Access the personal information and project data we hold about you at any time by making a written request to our team. Request corrections to any inaccurate or incomplete personal information we have on record. Request the deletion of your personal data and project files, subject to any outstanding service obligations or legal retention requirements. Withdraw consent for receiving marketing communications from us at any time, without affecting the lawfulness of any prior processing. Request that we restrict the processing of your data in certain circumstances, such as while a correction request is being reviewed. Receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to all legitimate requests in a timely and transparent manner.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3DServiceskenya handles your personal information, please do not hesitate to reach out to our team. We are dedicated to addressing your privacy concerns with professionalism and transparency. You may contact us at: 3DServiceskenya, Westlands Commercial Centre, Waiyaki Way, 3rd Floor, Suite 14, Westlands, Nairobi, Kenya. Email: [email protected]. We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or applicable regulations. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.